FAQ

When will my order ship?

Typically orders are filled in 1-3 days unless otherwise stated. Express/Priority shipping is packaged and shipped within 24-48hrs (unless otherwise stated)

What can I use coupon codes on?

Most coupon codes can be used on all regular priced Roedayo’s brand items and most Roedayo’s brand sale items. Already discounted boxes/bundles, most consignment items, automatic discounts and deals of the month can not be combined with coupon codes. If your code is not working the item is likely not valid for additional discounts. 

What items can love points be used on?

EVERYTHING. Sitewide. Those codes are applied to everything on our website.

Why is shipping so expensive?

We ask ourselves this daily. Shipping in Canada and internationally from Canada is expensive. Rates continue to increase with gas prices/pandemic/inflation. When you choose our flat rates we are covering 15-30% off the discounted shipping fee that we pay to send it to you . You can always get free shipping on minimum order amounts of $75 cad and we often run deals on shipping posted on our main page. For multiple orders that have not been shipped yet- you can choose pick up and put the original order number in the notes so we can combine them and save you on any extra shipping fees. If you do not, and we see multiple orders then we combine orders and upgrade shipping speed for you.

How long does it take once you ship it and what does it cost?

Cost and Speed of delivery is estimated on the size/weight of your package, speed of delivery you choose and the destination. You will need to create your cart, go to check out and all of the options available to you will be shown in a drop down menu. We offer flat rate options in checkout as well available in the checkout, so you can decide what you would like before placing your order.

Where do you ship to?

We ship worldwide! To see if your area is somewhere we can legally ship products to, enter the checkout, input your information including address, and get your options! If you can not get shipping options to your address there are legalities preventing us from shipping to your location 😔 

Will you pack my order on tiktok?

If you leave a note requesting we pack it on tiktok we will! If you forget, email us at info@roedayos.ca with your order number and we will add the note! Sometimes we record and post packed orders without request. No personal information is ever disclosed.

Do you do custom work?

YES! You can order custom from our wr site and send us details to info@roedayos.ca. If you want to check if we can do something specific before ordering email us your idea and requests and we can let you know if it’s possible and an estimated price!

Do you offer wholesale or bulk orders?

Yes. We do have some items available at wholesale or discounted for bulk orders. Email us at info@roedayos.ca with your order requests (product and quantity) and we will send you a price with estimated time to fulfill.